Home > Tenants
|Homes & Communities Agency
From 1st April 2012, Homes & Communities Agency (HCA) have taken over the responsibility for the regulation of homes owned by housing associations and co-ops from the Tenants Services Authority
This Anti Social Behaviour Customer Charter has been produced in consultation with Arches tenants. Arches Housing Ltd is committed to meeting the standards it sets out.
This page provides a link to our "Complaints, compliments and comments" document.
Tenant and resident involvement is about giving all of our customers an opportunity to have a say in the services that we as your landlord provide.
This Estate Services Customer Charter has been produced in consultation with Arches tenants. Arches Housing Ltd is committed to meeting the standards it sets out.
The Residents Forum is a sounding board for everything we do. Before any changes are made to the services we provide, members of the forum are invited to have there say on whether they feel the changes will benefit the Associationís residents.
|Annual Resident Report
The Tenant Services Authority (TSA) is the organisation responsible for monitoring whether or not we providing a good service. One of the things that they require us to do is produce a report for our tenants on an annual basis.
Find out what you can expect from us as a tenant of Arches housing