Arches Housing Given Top Marks By Regulator

27 June 2018

The Regulator of Social Housing have upgraded Arches Housing’s Governance rating, which judges how well the organisation is run,  from G2 to G1 after being satisfied that Arches Housing can provide “sufficiently robust assurance… that it was compliant with statutory tenant health and safety requirements”.

The upgrade of our governance rating comes less than a year after the rating was reduced to G2. The downgrade came after finding performance issues in delivering health and safety practices in a small number of our homes. Although no incidents arose from these issues, in the interest of transparency, we reported ourselves to the regulator.

Responding to the publication of the new regulatory judgement, Paul Common, our Chief Executive Officer said: “Whilst the governance downgrade in 2017 was a disappointment, we recognised that improvements were needed to the way that asset compliance was managed.  Over the past 12 months Arches has made significant changes, including strengthening its board and executive team.  Internal systems and processes have been improved that address the issues which led to the weaknesses in the management of asset compliance in our homes.”

Kay Dickinson, the Chair of our Board said, “We are delighted that the regulator has increased our governance grading back to G1. 2017 was a period of board and executive renewal and 2018 will continue to be a year of strategic development for Arches Housing, The Board and I would like to thank the team for their hard work and commitment and look forward to building on this excellent achievement”.

To view the regulatory judgement in full, click here.

If you would like to speak to a member of staff about this issue, please contact us at or 0114 2288127

COOKIE NOTICE: Arches Housing uses cookies to store information on your computer, in order to improve your experience when using our website. One of the cookies we use is essential for parts of the site to operate and has already been set. You may delete and block all cookies from this site (using your browser), but parts of the site may not work. Click here to find out more.