The health and safety of our residents, staff and contractors is our number one concern.

We continue to monitor how we deliver our services with regards to government guidelines relating to COVID-19 to minimise the risk to our residents, staff and contractors.  In England, the government advises that anyone with COVID-19 symptoms or a positive test result should stay at home and self-isolate immediately, and if you have symptoms of COVID-19, you should arrange to take a PCR test as soon as possible, even if you’ve had one or more doses of a COVID-19 vaccine.

You can find more information about how to stay safe, who needs to self-isolate and the vaccine from

Our services

As our services are essential, we are still able to operate a full service delivery with social distancing measures in place.

  • We are operating a full repairs service. We are prioritising emergency repairs. If we experience delays as the virus affects supply chains, we will let you know and apologise in advance for the inconvenience.
  • We are continuing to service your gas boiler and carry out all other health and safety testing we are obliged to undertake as your landlord.
  • We are responding to reports of antisocial behaviour or concerns for someone's wellbeing.
  • We are offering advice on tenancy issues.
  • We are undertaking viewings and signing up new tenants for vacant homes.
  • We are delivering a full grounds maintenance service.
  • We have now restarted the communal cleaning programme.
  • There may be some delays to our kitchen and bathroom replacement programme as we prioritise health and safety issues and emergency repairs. If this affects you, we will be in touch with you directly and we thank you in advance for your patience.

If there are any changes to our services in the future, we will notify you.

Safe working practices

Our staff continue to take extra precautions before anyone enters your home to stop the spread of the coronavirus. Before appointments, we’re phoning to check if anyone in the household has any coronavirus symptoms and we’ll rearrange appointments if necessary.

On arrival, our operative will ask again if anyone in the household has symptoms before entering your home. This is to ensure it’s safe for our member of staff to carry out the appointment. For the safety of residents and staff, all operatives entering a resident’s home must wear a face covering and we ask you to ventilate rooms by opening windows and remain in a separate room during our visit. 

If your visit does not involve a health and safety issue and you are worried about operatives working in your home you can ask us to delay your visit.

Please be assured that we also have strict procedures in place to ensure that any staff members who are experiencing symptoms of coronavirus or who may have been exposed to coronavirus will stay at home and not attend work. 

All other services are being delivered without face-to-face contact via phone, social media and Microsoft Teams meetings.

If you need support

If you need wellbeing support, please get in touch on 0114 228 8100 and a member of our team will be on hand to help you. This includes but is not limited to:

  • You have concerns about a vulnerable person or household and want to know what support they can access
  • You have been financially affected by COVID
  • You live alone and would like someone to have a friendly chat with 

Where we can’t provide the service ourselves directly, we will help you find someone who can and so please do let us know if you need help.

Help with financial worries

Our Tenant Support & Wellbeing Service is able to provide information and support to those who are struggling to pay with their living costs or rent due to the virus, including advice about applying for Universal Credit, Self-employment Income Support Scheme (SEISS) or accessing COVID-related support grants. Simply call 0330 094 8845 to access free, confidential support in any language, at any time.

Domestic abuse support

If you or anyone in your household is at risk of domestic abuse, we can offer confidential support and signposting to services. If someone is in immediate danger, call 999 straight away. You can also contact the following agencies directly:

  • Sheffield Domestic Abuse Helpline: 0808 808 2241
  • Rotherham Rise: 0330 202 0571
  • Women’s Aid: 0808 2000 247

Mental health

We know this period of isolation may have an impact on your mental health. If you would simply like someone to talk to, please give us a call on 0114 228 8100. 

For support or signposting to services in your area please call:

  • Sheffield Rethink mental health helpline: 0808 801 0440
  • Rotherham Mental Health Access Team/Single Point of Contact: 01302 566999 (or 0800 652 9571 out of office hours)

Alternatively you can call Samaritans free of charge on 116 123.

If you are unwell

If you have symptoms of coronavirus (a high temperature; a new, continuous cough; or a loss of, or change to, your sense of smell or taste), use the 111 coronavirus service or visit Do not visit a GP or hospital, as you risk spreading the disease.


Community resources

You can find community resources from Sheffield City Council in a wide variety of languages here.

You can find community resources from Rotherham Metropolitan Borough Council here.