The government has announced a third national lockdown from 05 January 2021. This lockdown is expected to last until March 2021.
You must not leave, or be outside of your home except where necessary. You may leave the home to:
If you have been identified as clinically extremely vulnerable, you can find further advice here.
For full government guidelines, click here.
The safety of our customers, colleagues and contractors is of the utmost importance to us. The situation with coronavirus is evolving, and our services have changed to reflect this in line with government advice.
We're currently operating the following services:
We will only attend your home if we can't deliver a service in any other way. If we do need to go to your home we will take protective measures, such as remaining 2m away from you at all times, opening doors and windows for ventilation, washing hands regularly and using PPE. If you have any symptoms of coronavirus, we will need to delay your visit.
If you need wellbeing support, please get in touch on 0114 228 8100 and a member of our team will be on hand to help you. This includes but is not limited to:
Where we can’t provide the service ourselves directly, we will help you find someone who can and so please do let us know if you need help.
Help with financial worries
Our Financial Inclusion Caseworker is able to provide information and support to those who are struggling to pay with their living costs or rent due to the virus, including advice about applying for Universal Credit, Self-employment Income Support Scheme (SEISS) or accessing COVID-related support grants.
Domestic abuse support
If you or anyone in your household is at risk of domestic abuse, we can offer confidential support and signposting to services. If someone is in immediate danger, call 999 straight away. You can also contact the following agencies directly:
We know this period of isolation may have an impact on your mental health. If you would simply like someone to talk to, please give us a call on 0114 228 8100.
For support or signposting to services in your area please call:
Alternatively you can call Samaritans free of charge on 116 123.
If you have symptoms of coronavirus (a high temperature; a new, continuous cough; or a loss of, or change to, your sense of smell or taste), use the 111 coronavirus service or visit nhs.uk/coronavirus. Do not visit a GP or hospital, as you risk spreading the disease.