England to enter third national lockdown

05 January 2021


The government has announced a third national lockdown from 05 January 2021. This lockdown is expected to last until March 2021.

What you can and cannot do during the national lockdown

You must not leave, or be outside of your home except where necessary. You may leave the home to:

  • shop for basic necessities, for you or a vulnerable person
  • go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
  • exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area.
  • meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one
  • seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse)
  • attend education or childcare - for those eligible

If you have been identified as clinically extremely vulnerable, you can find further advice here.

For full government guidelines, click here.

Our services

The safety of our customers, colleagues and contractors is of the utmost importance to us. The situation with coronavirus is evolving, and our services have changed to reflect this in line with government advice. 

We're currently operating the following services:

  • We are operating a full repairs service. However, there may be some delays as staffing levels and supply chains may be affected by the lockdown and we thank you in advance for your patience.
  • We are offering support for anyone who needs help with starting a new claim with Universal Credit or any other advice with benefits.
  • We are still responding to reports of antisocial behaviour or concerns for someone's wellbeing.
  • We will still be offering advice on tenancy issues.
  • We are undertaking viewings and signing up new tenants for vacant homes.
  • We are delivering a full grounds maintenance service and communal cleaning programme.
  • We are continuing to deliver our essential health and safety checks, such as gas, fire and electrical safety.

Social distancing

We will only attend your home if we can't deliver a service in any other way. If we do need to go to your home we will take protective measures, such as remaining 2m away from you at all times, opening doors and windows for ventilation, washing hands regularly and using PPE. If you have any symptoms of coronavirus, we will need to delay your visit.

Support for tenants

If you need wellbeing support, please get in touch on 0114 228 8100 and a member of our team will be on hand to help you. This includes but is not limited to:

  • If you are shielding and are struggling to access food provision
  • If you are shielding  and struggling to collect prescriptions
  • You have concerns about a vulnerable person or household and want to know what support they can access
  • You have been financially affected by COVID
  • You live alone and would like someone to have a friendly chat with 

Where we can’t provide the service ourselves directly, we will help you find someone who can and so please do let us know if you need help.

Help with financial worries

Our Financial Inclusion Caseworker is able to provide information and support to those who are struggling to pay with their living costs or rent due to the virus, including advice about applying for Universal Credit, Self-employment Income Support Scheme (SEISS) or accessing COVID-related support grants. 

Domestic abuse support

If you or anyone in your household is at risk of domestic abuse, we can offer confidential support and signposting to services. If someone is in immediate danger, call 999 straight away. You can also contact the following agencies directly:

  • Sheffield Domestic Abuse Helpline: 0808 808 2241
  • Rotherham Rise: 0330 202 0571
  • Women’s Aid: 0808 2000 247

Mental health

We know this period of isolation may have an impact on your mental health. If you would simply like someone to talk to, please give us a call on 0114 228 8100. 

For support or signposting to services in your area please call:

  • Sheffield Rethink mental health helpline: 0808 801 0440
  • Rotherham Mental Health Access Team/Single Point of Contact: 01302 566999 (or 0800 652 9571 out of office hours)

Alternatively you can call Samaritans free of charge on 116 123.

If you are unwell

If you have symptoms of coronavirus (a high temperature; a new, continuous cough; or a loss of, or change to, your sense of smell or taste), use the 111 coronavirus service or visit nhs.uk/coronavirus. Do not visit a GP or hospital, as you risk spreading the disease.


our services during lockdown