Your rent


We're proud of our homes and we care about the people who live in them. Your rent goes directly into ensuring all of our homes are in good condition, and that you're able to get the help you need, when you need it.

To help us do this, it’s important you pay your rent and you pay it on time. It's a condition of your tenancy that your rent is paid each week in advance.

If you get into rent arrears, you may end up losing your home. That's why paying your rent needs to be top of the priority list. 

We know times can be tough, and people can get into financial difficulties, which is why we follow a firm but fair procedure when it comes to missed rent payments or rent arrears.

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Ways to pay

We want to make sure the process of  paying your rent is as simple and easy as possible. That's why we have lots of different options for paying your rent.

direct debit

We recommend that all of our customers pay us by direct debit, as it's the easiest and simplest option and means you don't need to remember to pay your rent. For more information on direct debits or standing orders, please click here.

Pay your rent online

Click here to pay your rent online through the Arches Portal. If you don't have an account set up, please give us a call and we will set you up on the system.

Pay your rent over the phone

Call 0114 228 8100 to pay your rent over the phone at any time.

Pay your rent in person

Pop into the office to pay your rent in person from 9am to 5pm, Monday to Friday (excluding Wednesday mornings).

We do not accept cash in the office. We apologise for any inconvenience.

What happens if you don't pay

As a housing association, we have a set of rules (called the Pre-Action Protocol for Possession Claims by Social Landlords) that we follow if you get into rent arrears.

We will:

  • contact you as soon as possible
  • support you with any issues you're having with benefits or Universal Credit
  • work with you to agree a repayment plan that you can afford

We will always try to resolve the problem with you before initiating any court action.

Unfortunately, if we can't reach a solution, we will have to go to court to end the tenancy. 

We will send you a notice seeking possession, which will set out the grounds for possession (the legal reasons we have for ending the tenancy). You will usually get two weeks' notice of court action, except in certain cases of nuisance or antisocial behaviour.

We absolutely don't want this to happen and will do everything in our power to help before things get on top of you. Get in touch today and see what we can do.

Weekly rent payments

We charge rent every Monday. You can pay using any schedule you like, as long as you stay at least one week in advance.

Because we offer any-day lettings, you may find your first week's rent to be a little more than usual. This is because rents are charged on Mondays - so if you move in on a different day, you will need to pay the extra days on top of the first full week.

For example, if your rent is £70 a week and you move in on a Thursday, your first payment will be £110. This is because you are paying for the first full week (£70), plus the extra four days of your tenancy (£40). 

Our rent promise

Rent and service charges are reviewed every year in April.

Our rents are set in line with the Government and regulatory policies & guidance on rent restructuring. When setting our rent and service charges we take consider the following:

  • Value of the property
  • Cost of similar properties available elsewhere
  • Local earnings
  • Number of bedrooms
  • Costs of repairing and maintaining our properties
  • Annual increases in the Consumer Price Index 

The Consumer Price Index (CPI) is published each month by the UK Office for National Statistics. These are the main measures used in the UK to record changes in the the prices most people pay for the goods and services they buy. 

We set our rent and service charges at an affordable level. This makes sure that we are able to carry out our responsibility to keep our homes at a good standard while also making sure that we can afford to carry on running as a viable business.

From April 2016, all housing associations have been informed by the Government that we should reduce our rents by 1% each year for 4 the next years. This means that there will not be an increase in your rent for a number of years.

We will always give you at least 4 weeks written notice of any changes to your rent and service charges.


Pay rent

What not to do if you're in rent arrears

  • Don’t ignore the problem as it won't just go away on its own.
  • Don’t ignore our attempts to contact you - we can work with you to help you solve any issues you're having with your rent.
  • Don’t borrow money from unauthorised lenders or payday loans companies. This will cost you much more over time.