Our lettings promise


Our promise to you:

Your home will be weatherproof and will have both electrical and gas safety checks. All essential repairs will be completed before you move in; although some less important repairs may be completed with your agreement once you have moved in.

It will be clean and be ready for you to add your own decoration with an effective heating system and with a bathroom and kitchen that work. 

What we expect from you:

When you move into your new home we expect you to look after it. This means keeping it clean, well decorated, reporting repairs and allowing us to carry out safety inspections 

The details 


Kitchen units, work surfaces, bathroom fittings, cupboards, doors/frames, window sills, skirting boards, fire surrounds, radiators, walls, tiles, floors, sockets, switches and the inside of windows will be clean

All former tenant’s belongings and any rubbish to be removed from the whole property including the loft space, cellar, gardens and shed 

Health & Safety

We will carry out gas and electrical safety checks

Your home will have a working and safe form of heating

Wiring, fuse-board, sockets, switches and light fittings will be in working order

At least one battery operated smoke alarm will be provided

A light bulb will be left in all ceiling fittings 


Decoration will be free from graffiti 

Walls and ceilings

All walls and ceilings will have no major cracks or loose plaster and in suitable for preparation and redecoration

Polystyrene tiles will be removed

Woodwork will be not have significant damage 


Floor surfaces will be safe

Floor coverings will be removed unless they are of a good standard

Internal staircases will be safe and secure, a handrail will be in place 


All bathroom and toilet fittings will be in working order

Sealant around the bath and sink will be clean and in good condition

Tiling and grouting will be clean and defect free

An extractor fan will be fitted where one is not fitted

Any cracks in porcelain will be checked so they are not able to hurt anyone 


Every property will have either a gas or electric cooker supply

If your preferred cooking method differs from the one provided, it is your responsibility to arrange an alternative supply

We will fit plumbing and an electrical socket for an automatic washing machine

Taps and stop taps will be in working order

Wall tiling will be clean, waterproof, not loose or cracked

Sealant around sinks and worktops will be clean and in good condition

There will be a minimum of two power sockets

All units, worktops and sink will be functional

An extractor fan will be fitted where one is not already fitted 

Roof and Gutters

Gutters and rainwater pipes will be free flowing

Roofs will be in a safe and watertight condition 


Glazing will be free of cracks and breaks

All windows will be easy to open and close 


Internal doors will open and close with secure hinges and catches

Locks to entrance doors will be changed

External doors will be secure and watertight 


Where in place grass will be cut and excessively large shrubs will be cut back to a reasonable level

Sheds which are in a safe condition will be kept and gifted to the new tenant. Those in poor condition will be removed

Outhouses where they exist will be left in a safe condition

Boundary walls, fences and gates will be left in a safe condition

Brickwork will be free from graffiti

A facility to dry clothes will be provided

Your home will be numbered

A facility to receive post will be provided

COOKIE NOTICE: Arches Housing uses cookies to store information on your computer, in order to improve your experience when using our website. One of the cookies we use is essential for parts of the site to operate and has already been set. You may delete and block all cookies from this site (using your browser), but parts of the site may not work. Click here to find out more.