We're proud of our homes and we care about the people who live in them. Your rent goes directly into ensuring all of our homes are in good condition, and that you're able to get the help you need, when you need it.
To help us do this, it’s important you pay your rent and you pay it on time. It's a condition of your tenancy that your rent is paid each week in advance.
If you get into rent arrears, you may end up losing your home. That's why paying your rent needs to be top of the priority list.
We know times can be tough, and people can get into financial difficulties, which is why we follow a firm but fair procedure when it comes to missed rent payments or rent arrears.
We want to make sure the process of paying your rent is as simple and easy as possible. That's why we have lots of different options for paying your rent.
As a housing association, we have a set of rules (called the Pre-Action Protocol for Possession Claims by Social Landlords) that we follow if you get into rent arrears.
We will always try to resolve the problem with you before initiating any court action.
Unfortunately, if we can't reach a solution, we will have to go to court to end the tenancy.
We will send you a notice seeking possession, which will set out the grounds for possession (the legal reasons we have for ending the tenancy). You will usually get two weeks' notice of court action, except in certain cases of nuisance or antisocial behaviour.
We absolutely don't want this to happen and will do everything in our power to help before things get on top of you. Get in touch today and see what we can do.
We charge rent every Monday. You can pay using any schedule you like, as long as you stay at least one week in advance.
Because we offer any-day lettings, you may find your first week's rent to be a little more than usual. This is because rents are charged on Mondays - so if you move in on a different day, you will need to pay the extra days on top of the first full week.
For example, if your rent is £70 a week and you move in on a Thursday, your first payment will be £110. This is because you are paying for the first full week (£70), plus the extra four days of your tenancy (£40).
Rent and service charges are reviewed every year in April.
Our rents are set in line with the Government and regulatory policies & guidance on rent restructuring. When setting our rent and service charges we take consider the following:
The Consumer Price Index (CPI) is published each month by the UK Office for National Statistics. These are the main measures used in the UK to record changes in the the prices most people pay for the goods and services they buy.
We set our rent and service charges at an affordable level. This makes sure that we are able to carry out our responsibility to keep our homes at a good standard while also making sure that we can afford to carry on running as a viable business.
From April 2016, all housing associations have been informed by the Government that we should reduce our rents by 1% each year for 4 the next years. This means that there will not be an increase in your rent for a number of years.
We will always give you at least 4 weeks written notice of any changes to your rent and service charges.
What not to do if you're in rent arrears