Emergency repairs


If a situation poses an immediate risk to health, life, property, or environment, call the emergency services on 999 straight away.

We aim to carry out all emergency repairs within 24 hours.

For more complicated emergency repairs, our contractors might need to make the repair safe within the first 24 hours, and then come back to complete the repair another time. 

What counts as an emergency?

☑ Loss of heating or hot water between 31 October and 1 May where there is no other form of heating or hot water
Total loss of electric power (unless fault due to Statutory Suppliers)
☑ Unsafe power or lighting sockets or electrical fittings risk to health and safety
☑ Total loss of water supply (unless fault due to Statutory Suppliers)
☑ Loss of gas supply (unless fault due to Statutory Suppliers)
☑ Flooding                
☑ Blocked or leaking drain taking sewage from home, soil stack or toilet (if there is no other working toilet in your home)
☑ Property insecure as a result of window or door which will not close properly (note: locks are the responsibility of the tenant)
☑ Severe leak from water or heating pipe, water tank or cistern                                 
☑ Toilet not flushing or blocked (if there is no other working toilet in your home)               
☑ Boarding up windows/doors where security is at risk
☑ Gas leaks
☑ Storm damage
☑ Fire damage
☑ Offensive graffiti
☑ Dangerous structure
☑ Tap that won’t stop running
☑ Water coming through a roof or ceiling
☑ Where the door-entry system is faulty and residents or visitors cannot enter or leave the block (we will do a temporary repair so people can get in and out)   


Who to contact in an emergency

To report an emergency at any time, call our usual office number on 0114 228 8100.

Out of office hours, instructions will be available for you to follow to get the help you need.

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