Our repairs promise


As your landlord we will work to make sure that:

  • Your home is watertight and weatherproof
  • Your home is safe and secure
  • Repairs to your homes are carried out to a satisfactory standard
  • The fixtures and fittings that are our responsibility are kept in good working order
  • Your home can be supplied with water, power, heat and light 

Our Service Commitments

In providing you with a quality service, we and contractors working on our behalf will:

  • Introduce themselves and show you proof of identity before they enter your home
  • Explain the nature and purpose of the job
  • Keep you informed about how the work is progressing
  • Treat you and your home with courtesy and respect
  • Take care of your property and possessions, taking all reasonable measures to protect them at all times from paint, dust etc
  • Behave in a professional manner at all times by not smoking or using bad language
  • Remove any rubbish and materials that come from the repairs being carried out
  • Make good any damage to decorations 

How we will keep to these standards

To make sure that we are keeping to the standards that have been set, we will:

  • Check 10% of all completed jobs
  • Ask you to complete a satisfaction survey on every job that is completed
  • Openly encourage tenants to report any failure in meeting the standards  

How we will keep you informed

So that you know how well we are keeping to these standards, we will:

  • Publish the results of any survey in our newsletter 
  • Display the result of any survey at our main office and estate based community rooms
  • Report to the Residents' Forum 

Tell us how we are doing

If you have any views on how well we are keeping to these standards, we would like to hear from you. This may be a complaint, a compliment or simply a comment. Whatever it is, we welcome your views on the services we provide. 

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