There are times when we need to pass the cost of a repair on to our tenant. We call this a recharge.

These are the broad circumstances where repair work may be recharged:

  • Work is needed due to damage or neglect to the property caused by the tenant, a member of the household or anyone visiting the property
  • Work is carried out by us which is not our responsibility as defined in the tenancy agreement and Residents' Handbook
  • Damage or unapproved alterations result in repairs being needed
  • Repairs information given by the tenant is deliberately misleading and the repair is not something we would complete
  • The tenant has not kept a pre-arranged appointment with the contractor
  • Damage caused by Police to gain entry as part of criminal investigations
  • Repairs that have been identified to the tenant for them to complete before they leave the property at the end of their tenancy – this includes cleaning and clearing the property of all household items and rubbish

Where identified as rechargeable, payment must be made in advance of the repair being carried out unless it is a Health and Safety item which a manager would need to authorise before it went ahead.

If full payment is not received discretion may be used to accept an agreement set up for future payments.

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