Urgent repairs


We aim to carry out all urgent works within 7 days.

What counts as an urgent repair?

☑ Loss of heating or hot water between 30 April and 1 November where there is another form of heating or hot water available in the property
☑ Loss of some electric power (unless fault due to Statutory Suppliers)
☑ Loss of part of water supply (unless fault due to Statutory Suppliers) 
☑ Toilet not flushing where there is more than one toilet in the property
☑ Leak from roof where water is coming into the property, but it is not a health and safety risk
☑ Severe mould and dampness
☑ Faulty communal TV aerial                                            
☑ Loose or broken banister or handrail
☑ Rotten flooring or stair tread
☑ Extractor fan in kitchen or bathroom not working
☑ Door entry systems (this excludes the lock to individual unit doors)
☑ Blocked sink, bath or basin                                                                                           
☑ Taps which are dripping and cannot be turned on or off
☑ Minor water leaks from any pipe work
☑ Window re-glazing
☑ Water hammer (severe knocking from the water pipes)
☑ Running overflow

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