Getting involved

You can let us know that you would like to get involved by clicking the above button


What do we mean by getting involved?

This is about giving our residents the chance to have a say in the services we provide. It means they can be involved in influencing the decisions that affect them, their home and community. 

Why is involvement important?

We want to produce services that respond to the communities they are meant to serve. The only way we can really know is by asking the people who receive these services – our residents. We respect the fact that our residents are the experts in receiving our service, so they should be the ones to influence them

We have created a range of opportunities to get involved that hopefully meet the different commitment levels our residents are able to give. Some are more formal and will mean a bigger commitment of time and effort, and others need much less. Some of the main methods of enagement are set out below. 

Customer Excellence Panel

Our excellence panel is directly linked to the governance framework of the business. The panel can be directly commissioned by the board of management to undertake reviews of service areas and make recommendations for improvement by way of report. Arches believes this places customers at the heart of shaping services and future service delivery

Estate Walkabouts 

We conduct published quarterly neighbourhood walkabouts to offer customers the opportunity to speak to us about issues that affect their neighbourhood.

Social Media 

We will utilise Social Media specifically Facebook to undertake broad consultation where appropriate.

E Newsletter

We will continue to communicate to customers through Arches Customer E-Zine.

Targeted Feedback

We will use the customer satisfaction mechanism to target feedback on specific issues as an additional mechanism for consulting.

Local Meetings

We will hold local meetings/consultation on specific issues that may affect a scheme or neighbourhood.

If you are interested in getting involved then please speak to your housing officer. 


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