Our tenancy promise


As an Arches tenant you have responsibilities to us as your landlord and with have responsibilities to you. These are outlined in full detail in your tenancy agreement and the resident handbook; however a few key responsibilities are listed below. If you have any queries about these then please contact your housing officer who will be happy to discuss them:

You have a responsibility to:

  • pay your rent
  • report any repairs
  • notify us of any changes in circumstances that may affect your tenancy
  • not run any kind of business from your house
  • not allow your house to become overcrowded
  • put all household rubbish for collection in the bin store or other allocated place 

 Take reasonable care to prevent any damage to:

  • the property
  • decoration
  • the fixtures and fittings
  • the communal areas
  • your neighbour’s property 

 Not act in an anti-social manner to any person in your neighbourhood e.g.

  • make excessive noise
  • fail to control your pets properly
  • use motorised vehicles on public footpaths, pavements or backyards
  • allow visitors to your house to be noisy and disruptive
  • allow your property to be used for illegal or immoral purposes
  • vandalise or damage our property or any part of the common parts or neighbourhood
  • leave rubbish in unauthorised places
  • allow your children to cause nuisance or annoyance to other people
  • harass or assault any person in the house, or neighbourhood for whatever reason
  • sell controlled drugs

We have a responsibility to:

Allow you to live in your home unless a court orders you to leave. This may happen if there are rent arrears, there is damage to the property, or another of the terms of the tenancy has been broken.

As well as the right to stay in your home as long as you keep to the terms of your tenancy agreement, we must also:-

  • keep your home in a reasonable state of repair
  • allow your spouse, civil partner or other partner to take over the tenancy on your death (the right of ‘succession’)

Further details of responsibilities are set out in your tenancy agreement and the resident handbook.

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