Arches Housing

• You can log a repair on the portal
• You can call our office on 0114 2288100. Please click Contact us for details of opening times.
• You can email: info@archeshousing.org.uk
• You can click on the live chat to speak to someone during opening times

Please call our office line 0114 2288100 and follow the instructions

An adaptation is an alteration or additional fitting which can be provided to assist you, or someone within your household to access the basic facilities within their home. This is usually required if you, or someone in your household is disabled or their mobility is impaired. Adaptations are usually split up into two types – Minor Adaptations and Major Adaptations.

Minor Adaptations – these are usually minor and non-complex adjustments or fixtures costing less than £500. These often include Grab Bars, Handrails or Lever Taps. These can be requested directly via our call centre.

Major Adaptations – these are usually major changes to your home, such as a Level Access Shower or Stair Lift, which will cost more than £500. These adaptations would need to be recommended by an Occupational Therapist, employed by your Local Authority.

Our commitment is to:

• Consider every adaptation request that we receive, providing a timely response regarding our decision.
• Support as many eligible adaptations as we can.
• Use approved contractors to carry out and maintain all our adaptations.
• Complete all major adaptations within the local Authorities time frames
• Carry out satisfaction surveys to help improve our service.

Minor Adaptations – if you would like to request a minor adaptation, please contact our customer service centre on 0114 2288100, or email us on info@archeshousing.org.uk. Many of our minor adaptations are carried out by our in-house contractors. If further investigation into your request is needed, this will be forwarded to an Housing Officer. In some instances, we may request you seek an Occupational Therapist report for minor adaptation cases to support your request where we deem this necessary.

Major Adaptations –

Step 1 – Contact your Local Authority to request an Occupational Therapy assessment. There can sometimes be a waiting list to access this service.

Step 2 – We will receive your Occupational Therapist’s report, containing any recommendations requested. We will write to you to confirm receipt of this and advise of our decision.

Step 3 – If works are approved, we will liaise with the Local Authority & Occupational Therapist to arrange these works. We will keep you updated with all progress.

Step 4 – You will be informed of the contractor who will be completing your adaptation and be informed of the start date for these works.

Step 5 – After your adaptation has been completed, you will be contacted to complete a satisfaction survey.

Further information

• Minor Adaptation Requests are usually completed within 15 working days of being approved.
• Major Adaptation Requests are usually completed within 6 months of being approved.
• The Government provides funding in the form of a Disabled Facilities Grant for these types of works. We have funding arrangements in place with some Local Authorities, so sometimes Arches will not carry out the works themselves. This would be communicated to you if applicable.
• Requests are completed in date order of receipt, unless deemed critical by your Occupational Therapist. This means there is an immediate risk to health and safety. In these instances we will do everything we can to complete these as soon as possible.
• Our Compliance team will provide the service and maintenance to any mechanical equipment installed in your home if not covered by the Local Authority. This would be relevant for all Stair Lifts, Ceiling Track Hoists and Through Floor Lifts.
• If we cannot fulfil your adaptation request, we will provide a full explanation in writing and our Housing Team will support you to find a suitable alternative property is necessary.

The neighbourhood team regularly carries out estate walkabouts and you can see details by following this link to the estate walkabouts page

Find out more about the plans we have for your neighbourhood by following this link to Neighbourhood Plans

Please click the link to go to our dedicated page on how to deal with anti-social behaviour 

Please click here

There are various ways to contact us - follow this link to find out how to register a complaint.

We do not have our own waiting list for empty properties. Instead, most of our homes are let through the local authorities in Sheffield and Rotherham. To apply for one of our homes, you will need to join your local council's housing list.

Sheffield City Council

Tel: 0114 273 4567
www.sheffield.gov.uk
Sheffield Property Shop

Rotherham Metropolitan Borough Council

Tel: 01709 382121
www.rotherham.gov.uk
Rotherham Key Choices

If you are already one of our tenants you can apply to join our transfer list. Follow this link to the section on how to transfer. 

Mutual Exchange is for social housing tenants in a rented property who want to swap their house or flat.
If you currently live in an Arches Homes property you can find mutual exchanges using HomeSwapper.  Visit the HomeSwapper website

Arches offers a small number of properties for sale - follow this link to learn more about buying a property with Arches.

Arches provides properties for people who are 60 years of age or older. Follow this link to learn more about over 60s accommodation.

Read our leaflet  here about spotting the signs of damp and mould and tips to help prevent it. 

If you do have signs of damp or mould in your home, please contact us straight away - we can help: 0114 2288100 or email info@archeshousing.org.uk

Please contact us in one of the following ways and we will send someone out to survey your home:

• You can log a repair on the portal
• You can fill in the form on this website
• You can call our office on 0114 2288100
• Email: info@archeshousing.org.uk
• Click on the live chat to speak to someone during opening times

It’s important that you feel safe and secure in your home. Please click the link to our Building Safety page.

Find details of the various safety reports for your property by visiting the Communal Living Safety Reports page

View the results of our survey by following this link to Tenant Satisfaction Measures page

• You can log a repair on the portal
• You can call our office on 0114 2288100. Please click Contact us for details of opening times.
• You can email: info@archeshousing.org.uk
• You can click on the live chat to speak to someone during opening times

We have a Tenant Support and Wellbeing Service that provides practical information, resources, and counselling to help you balance your work, family and personal life.

Please click here to find out more 

This all depends on what type of property you live in.

• If you live in a flat with a communal door/garden, then generally pets are not allowed.
• If you are unsure please contact us and we can discuss how you can apply for permission. Email us on info@archeshousing.org.uk

Unfortunately, this is not a straightforward yes or no decision.
We suggest all enquiries are emailed into info@archeshousing.org.uk and a member of our team will contact you to discuss.

Please contact us to discuss. The request will be referred to your Neighbourhood Officer who will contact you to discuss before a decision is made.

• Call our office on 0114 2288100
• Email: info@archeshousing.org.uk 
• Click on the live chat to speak to someone during opening times

No, contents insurance is the Tenant's responsibility. It's really important that you protect your belongings by arranging contents insurance. This is not usually expensive and well worth the peace of mind.

That's why we've teamed up with RSA Insurance plc to make it easy for you to insure your belongings by offering a special household contents insurance scheme, available only to Arches customers 

Please click the link to learn more about insurance.

Please click the link to go to our dedicated page on how to deal with anti-social behaviour 

Please click here