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Arches Housing

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How can we help?

3. How we can help
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  • You can log a repair on the portal
  • You can call our office on 0114 2288100. Please click Contact us for details of opening times.
  • You can email: info@archeshousing.org.uk
  • You can click on the live chat to speak to someone during opening times
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Please call our office line 0114 2288100 and follow the instructions

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The neighbourhood team regularly carries out estate walkabouts and you can see details by following this link to the estate walkabouts page

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Find out more about the plans we have for your neighbourhood by following this link to Neighbourhood Plans

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Please click the link to go to our dedicated page on how to deal with anti-social behaviour 

Please click here

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There are various ways to contact us - follow this link to find out how to register a complaint.

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We do not have our own waiting list for empty properties. Instead, most of our homes are let through the local authorities in Sheffield and Rotherham. To apply for one of our homes, you will need to join your local council's housing list.

Sheffield City Council

Tel: 0114 273 4567
www.sheffield.gov.uk
Sheffield Property Shop

Rotherham Metropolitan Borough Council

Tel: 01709 382121
www.rotherham.gov.uk
Rotherham Key Choices

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If you are already one of our tenants you can apply to join our transfer list. Follow this link to the section on how to transfer. 

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Mutual Exchange is for social housing tenants in a rented property who want to swap their house or flat.
If you currently live in an Arches Homes property you can find mutual exchanges using HomeSwapper.  Visit the HomeSwapper website

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Arches offers a small number of properties for sale - follow this link to learn more about buying a property with Arches.

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Arches provides properties for people who are 60 years of age or older. Follow this link to learn more about over 60s accommodation.

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Read our leaflet  here about spotting the signs of damp and mould and tips to help prevent it. 

If you do have signs of damp or mould in your home, please contact us straight away - we can help: 0114 2288100 or email info@archeshousing.org.uk

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Please contact us in one of the following ways and we will send someone out to survey your home:

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It’s important that you feel safe and secure in your home. Please click the link to our Building Safety page.

 

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Find details of the various safety reports for your property by visiting the Communal Living Safety Reports page

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We have a Tenant Support and Wellbeing Service that provides practical information, resources, and counselling to help you balance your work, family and personal life.

Please click here to find out more 

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This all depends on what type of property you live in.

  • If you live in a flat with a communal door/garden, then generally pets are not allowed.
  • If you are unsure please contact us and we can discuss how you can apply for permission. Email us on info@archeshousing.org.uk
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Unfortunately, this is not a straightforward yes or no decision.
We suggest all enquiries are emailed into info@archeshousing.org.uk and a member of our team will contact you to discuss.

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Please contact us to discuss. The request will be referred to your Neighbourhood Officer who will contact you to discuss before a decision is made.

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No, contents insurance is the Tenant's responsibility. It's really important that you protect your belongings by arranging contents insurance. This is not usually expensive and well worth the peace of mind.

That's why we've teamed up with RSA Insurance plc to make it easy for you to insure your belongings by offering a special household contents insurance scheme, available only to Arches customers 

Please click the link to learn more about insurance.

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Please click the link to go to our dedicated page on how to deal with anti-social behaviour 

Please click here

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View the results of our survey by following this link to Tenant Satisfaction Measures page

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