Understanding a Community Trigger
If you've reported anti-social behaviour (ASB) like noise, threats, or damage and feel that not enough has been done, you can ask for an ASB Case Review. This is also called a Community Trigger.
What is a Community Trigger?
It’s a way to ask local services (like your Arches, the council, and the police) to look again at how they’ve handled your ASB complaints.
Who can ask for a review?
You can request one if:
You’ve reported ASB to more than one organisation (e.g., housing, council, police).
You feel their response hasn’t solved the problem.
You’ve reported three or more incidents in the last six months.
Who is involved in the review?
Arches Housing as your landlord
The local council
The police They’ll work together to look at what’s been done and what else can be done.
What happens next?
The agencies will review your case.
They’ll check if the actions taken were enough.
They may decide on new steps to help improve the situation.
What will Arches Housing do?
We will take part in the review.
We will look at how we have handled your reports of ASB.
We will work with other services to find better solutions.
How to request an ASB Case Review:
Check who you’ve reported to – housing, council, police.
Make sure you meet the threshold – usually 3 reports in 6 months.
Contact your local council or the agency handling your case.
Gather your evidence – dates, times, what happened, and any replies you’ve had.
Need help or more information?
Your Local Council – info on how to request a review.
Housing Ombudsman – help with landlord complaints.
ASB Help – a charity offering support to ASB victims.
