ServiceMark Accreditation for Arches!

Arches Achieves ServiceMark Accreditation From The Institute of the Customer Servicers

Arches Housing is proud to announce that it has achieved ServiceMark accreditation from The Institute of Customer Service, recognising its commitment to delivering excellent customer service and putting tenants at the heart of everything it does.

ServiceMark is a nationally recognised standard awarded to organisations that demonstrate a strong customer-focused culture and a commitment to continuous improvement. The accreditation follows an independent assessment of Arches Housing’s service delivery, performance and customer experience.

The accreditation has been awarded for a three-year period, running until October 2029, and marks a significant milestone for the organisation.

What does this achievement reflect?

The achievement reflects the dedication and hard work of colleagues across Arches Housing, as well as the invaluable feedback, insight and involvement of tenants who have helped shape and improve services.

While the accreditation is an important recognition of current standards, Arches Housing remains committed to continually improving the experience of its tenants. The organisation will use the assessment findings and ongoing benchmarking opportunities to build on its strengths and identify further areas for development.

Achieving ServiceMark demonstrates Arches Housing’s ongoing focus on listening to tenants, responding to feedback and delivering high-quality services that meet the needs of the communities it serves.

A huge thank you goes to everyone who contributed to this achievement and helped make it possible.