×
Login
Customer Portal - Login
Logout
Customer Portal - Logout
Contact us
Your Resident hub
Building Safety
Report Damp Mould or Condensation
Careers
About Arches & Latest News
View more pages in the About Arches & Latest News section
More in this section
Policies
Arches Housing
About Arches & Latest News
Publications
Policies
About Arches & Latest News
Our history
Regulation
Homes for Cathy
Happy 50th Birthday Arches
Where we work
Our People
Our Board
Our Executive Team
Our values
Publications
Newsletters
Spring /Summer Newsletter 2024
Annual report
Annual Report 2022
Annual Report 2023/24
Annual Report 2024 - 2025
Policies
Strategies
Annual accounts
Arches standards
Neighbourhood plans
Performance
Value for money
Latest News
Contact us
Media Enquiries
Advocate
Complaints and Compliments
Privacy
Cookies
How we are doing - 2023/2024 Tenant Satisfaction Measures
How we are doing - 2024/2025 Tenant Satisfaction Measures
Tenancy Policy 2026
Download
Income Collection Policy 2026
Download
Access to Housing Policy 2026
Download
Rent and Service Charge Policy 2025
Download
Discretionary Succession Policy 2024
Download
Shared Ownership Policy 2024
Download
Antisocial Behaviour and Hate Crime Policy 2026
Download
Safeguarding Children and Vulnerable Adults Policy 2024
Download
Domestic Abuse Policy 2026
Download
Responsive Repairs Policy 2026
Download
Repairs Responsibilities Policy appendix
Download
Chargeable Repairs Policy 2019 - reviewed 2022
Download
Customer Complaints Policy 2024
Download
Compensation Policy 2025
Download
Pet Policy 2025
Download
Aids & Adaptations Policy 2024
Download
Asbestos Management Policy 2025
Download
Asbestos Emergency Procedure document
Download
Electrical Safety Policy 2025
Download
Gas Safety Policy 2025
Download
Water Hygiene Policy 2025
Download
Fire Safety Policy 2025
Download
Lifting Equiptment Policy 2022 - reviewed 2024
Download
Damp, Mould and Condensation Policy 2025
Download
