Performance - How we are doing
Performance at Arches
Why is it so important for Arches Housing to share performance information to tenants?
Here at Arches Housing, our goal is to provide safe, affordable homes and support thriving communities. We have a responsibility to be open, transparent and accountable to the people who live in our homes. One of the most effective ways to achieve this is by regularly sharing performance facts and figures with you, our tenants.
Building Trust Through Transparency
By openly sharing our performance data, we demonstrate that we are willing to be accountable for our actions and decisions.
We hope that being transparent you feel informed and confident that we are being honest about both achievements and areas for improvement. Transparency helps create a culture of openness where tenants feel respected and valued.
Helping Tenants Understand Service Performance
Housing associations deliver a wide range of services, from repairs and maintenance to neighbourhood management and community support. Performance figures allow tenants to see how effectively these services are being delivered.
For example, reporting that what percentage of emergency repairs were completed within target times or that tenant satisfaction with repairs is increasing or decreasing, provides clear evidence of service standards. Equally, where targets have not been met, sharing this information helps tenants understand the challenges being faced and the actions being taken to improve performance.
Encouraging Tenant Involvement
We believe that when tenants have access to meaningful information, they are better equipped to participate in discussions about services and priorities.
Engaged Arches tenants can play an important role in shaping services. By understanding current performance levels, they can work alongside our staff to develop solutions, influence decision-making and ensure that tenant voices are heard.
Demonstrating Value for Money
Tenants want to know that their rent is being used effectively. Sharing performance facts and figures helps housing associations demonstrate how resources are being invested to maintain homes, improve services and support communities.
Supporting Accountability
We are accountable to tenants, regulators and other stakeholders. Publishing performance information shows a commitment to meeting regulatory expectations and maintaining high standards.
When results are shared, tenants can track progress over time and assess whether commitments are being delivered. This level of accountability encourages continuous improvement and ensures services remain focused on tenant needs.
Driving Service Improvements
Collecting and publishing performance data is not just about reporting results. It also helps us identify trends, monitor performance and target areas requiring improvement.
Where performance falls below expectations, we can use the information to develop action plans and measure the impact of changes. Sharing these results with tenants demonstrates a commitment to learning, improving and delivering better outcomes.
Meeting Regulatory Expectations
In recent years, there has been an increased focus on tenant transparency and accountability across the social housing sector. Regulators expect landlords to provide tenants with clear information about their performance and how they are meeting service standards.
By making performance information easily accessible and understandable, housing associations can help ensure tenants are aware of their rights, understand how services are performing and have confidence in their landlord's management of homes and services.
Well-informed tenants are empowered tenants, and transparency is key to creating a successful partnership between housing associations and the communities they serve.