Frequently Asked Questions:
"I am a victim of ASB, What can Arches do to help me?"
How We Handle Anti-Social Behaviour (ASB):
When you report anti-social behaviour to us, we take it seriously. Every case is fully investigated following our policies and procedures.
We look at the evidence from everyone involved to help us decide the best way to deal with the issue. This could include:
> Prevention – helping stop the behaviour before it gets worse.
> Intervention – working with those involved to find a solution.
> Enforcement – taking legal action if needed.
Working Together for a Solution
We treat everyone fairly and equally. We may also work with other organisations to help resolve the issue, such as:
> Local Police
> Mental Health Services
> Local Councils
Supporting You
If you’re affected by ASB, we’ll:
Stay in regular contact with you while we investigate.
Offer support and, with your permission, refer you to other services that may be able to help.
"What is Antisocial behaviour?"
Anti-social behaviour can take many forms. It can be something minor or something more serious. Here are some examples of behaviour we consider to be ASB:
> Intimidation or harassment
> Domestic abuse
> Violence or threats
> Rowdy or drunken behaviour
> Uncontrolled pets
> Drug use or dealing
> Graffiti
> Damaging property
> Dumping rubbish (fly-tipping)
> Loud music or other noise problems
> Racial or religious abuse
"What is not generally considered Anti-Social Behaviour?"
Some things can be annoying but aren’t classed as ASB. These include:
> Babies crying
> Smells from cooking
> One-off parties or BBQs (unless there’s a pattern of problems)
> People working unusual hours who try to keep noise down
> Different lifestyles or cultural differences
> Children playing
> Noise caused by poor soundproofing
> Bonfires (unless they’re dangerous or frequent)
If you’re unsure whether something counts as ASB, we’re here to help, contact your housing officer to discuss your situation.
"Can I report ASB without telling you my name?"
Yes, you can report ASB without telling us your name, it’s important to remember that we won’t be able to keep you updated on what action we are taking or what the outcome of our investigation is. It can be more difficult to take action against someone who is causing ASB if we don’t have the details of the person reporting it.
"Why have you asked me to fill in Diary / log Sheets?"
We know it can be frustrating to keep filling in diary sheets, especially if the anti-social behaviour is happening often. But they’re really important, and here’s why:
> They help us understand what’s happening. Each entry gives us a clearer picture of the problem.
> They show whether things are improving. We can see if the actions we’ve already taken are working.
> They help us decide what to do next. If the behaviour continues, your diary sheets help us plan further action.
> They can be used as evidence. If the case goes to court, your records are vital to support your complaint.
We understand this can take time, especially with ongoing issues like noise nuisance. If you need help filling them in or want to talk about other ways to record incidents, we’re here to support you.
