Antisocial behaviour case review
Understanding an antisocial case review
If you've reported anti-social behaviour (ASB) like noise, threats, or damage and feel that not enough has been done, you can ask for an ASB Case Review. This is also called a Community Trigger.
What is an ASB Case review/Community Trigger?
It’s a way to ask local services (like your Arches, the council, and the police) to look again at how they’ve handled your ASB complaints.
Who can ask for a review?
You can request one if:
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You’ve reported ASB to more than one organisation (e.g., housing, council, police).
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You feel their response hasn’t solved the problem.
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You’ve reported three or more incidents in the last six months.
Who is involved in the review?
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Arches Housing as your landlord
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The local council
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The police They’ll work together to look at what’s been done and what else can be done.
What happens next?
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The agencies will review your case.
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They’ll check if the actions taken were enough.
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They may decide on new steps to help improve the situation.
What will Arches Housing do?
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We will take part in the review.
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We will look at how we have handled your reports of ASB.
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We will work with other services to find better solutions.
How to request an ASB Case Review:
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Check who you’ve reported to – housing, council, police.
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Make sure you meet the threshold – usually 3 reports in 6 months.
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Contact your local council or the agency handling your case.
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Gather your evidence – dates, times, what happened, and any replies you’ve had.
Need help or more information?
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Your Local Council – info on how to request a review.
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Housing Ombudsman – help with landlord complaints.
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ASB Help – a charity offering support to ASB victims.