We want all our residents to have the chance to have a say in the services we provide.
We want all our residents to have the chance to have a say in the services we provide.
Arches Housing have a long standing relationship with the community and over the years have engaged tenants in various groups in order to better the processes and style that only tenants can bring to a housing association. However, during 2021/2022, Arches reviewed its approach to tenant involvement and co-regulation. As a result, it was identified that the role of residents within the governance of Arches needed to be strengthened.
Tpas were appointed in mid-2022 to support Arches Housing to develop this new approach, and we worked with a group of tenants, colleagues, and a board member to develop the Neighbourhood Network. For more information on the Neighbourhood Network please follow this link or click on the box at the base of this page!
Neighbourhood Network - History, Info and more!
Roll on to 2026 and we have a new Tenant Voice Strategy ready and raring to go!
Listening to tenants is not only important to us – it is a
key requirement for all housing providers.
As a social landlord, we must:
Therefore our new *Tenant Approved* Tenant Voice Strategy explains how we will meet these responsibilities in a clear and meaningful way. For more information please review this here:
STRATEGY LINK TO FOLLOW - WE APOLOGISE FOR THE DELAY
Meet Kirsty Waller, our dedicated Resident Engagement and Communications Officer! Kirsty's role is to the be point person for all tenants to get involved with Arches. Kirsty is here to assist you with any inquiries related to engagement.
As an Arches tenant, you have the opportunity to influence the decisions that impact you, your home, and your community. Your engagement is incredibly valuable, and we truly appreciate your feedback!
We want to produce services that respond to the communities they are meant to serve. The only way we can really know is by asking the people who receive these services – our residents. We respect the fact that our residents are the experts in receiving our service, so they should be the ones to influence them.
If you have an idea or suggestion that you want to lead please get in touch with Kirsty and she will support you.
When you get involved with Arches, you're communicating your needs and shaping services around you at the very top level, so you're making real, tangible change.
We hold lots of involvement opportunities throughout the year, from large scale scrutiny projects to phone surveys and interviews - which means you can offer as much or as little time as you like.
We hold all of our tenants who'd like to get involved in a 'pool' and invite you to join individual involvement opportunities. This way, you can just get involved in the things that interest you and affect you and your household.
We work hard to make sure our involvement opportunities are accessible to all. If you want to get involved but need some more support to do, we're committed to delivering that - from coaching to tech support.
Email consultation@archeshousing.org.uk if you would like to be contacted when involvement opportunities come up.
As an Arches tenant, you can be involved in influencing the decisions that affect you, your home and your community.
We have closed recruitment for the last scrutiny committee - thank you to all that applied and took part.
Have you taken a tenancy with us in the last 2 years?
Are you interested in discussing the positives and/or pitfalls in the process or condition of your new property?
We will be recruiting soon for the following involvement opportunity:
If you'd like to get involved, please let us know at consultation@archeshousing.org.uk.
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