We want all our residents to have the chance to have a say in the services we provide.
Tenant Voice and Involvement
Arches and those at the heart of our organisation - our Tenants
Tenant Voice
We have a new Tenant Voice Strategy (2026 - 2028)!
Listening to tenants is not only important to us – it is a
key requirement for all housing providers.
As a social landlord, we must:
- Be transparent and accountable
- Offer meaningful opportunities for tenants
to influence decisions - Ask for feedback and publish how we are
performing - Involve tenants in matters relating to the
safety of their homes
Therefore our new *Tenant Approved* Tenant Voice Strategy explains how we will meet these responsibilities in a clear and meaningful way.
For more information please review this strategy here:
Tenant Voice Strategy 2026 to 2029
Who is your Engagement and Communications Officer?
Meet Kirsty Waller, our dedicated Engagement and Communications Officer! Kirsty's role is to the be point person for all tenants to get involved with Arches. Kirsty is here to assist you with any inquiries related to engagement.
As an Arches tenant, you have the opportunity to influence the decisions that impact you, your home, and your community. Your engagement is incredibly valuable, and we truly appreciate your feedback!
History
Arches Housing have a long standing relationship with the community and over the years have engaged tenants in various groups in order to better the processes and style that only tenants can bring to a housing association. However, during 2021/2022, Arches reviewed its approach to tenant involvement and co-regulation. As a result, it was identified that the role of residents within the governance of Arches needed to be strengthened.
Tpas were appointed in mid-2022 to support Arches Housing to develop this new approach, and we worked with a group of tenants, colleagues, and a board member to develop the Neighbourhood Network. For more information on the Neighbourhood Network please follow this link or click on the box at the bottom of this page!
Why is involvement important?
We want to provide quality services that respond to needs of the communities we serve. The only way we can really know is by asking the people who receive these services – our tenants. They are the experts who receive our services, which is why they should be the ones to influence them.
If you have an idea or suggestion that you would like to work with us to improve our serices, please get in touch with Kirsty and she will support you with this.
When you get involved with Arches, you're communicating your needs and shaping services around you at the very top level, so you're making real, tangible change.
What does getting involved look like?
We hold lots of involvement opportunities throughout the year, from large scale scrutiny projects to phone surveys and interviews - which means you can offer as much or as little time as you like.
We hold all of our tenants who'd like to get involved in a 'pool' and invite you to join individual involvement opportunities. This way, you can just get involved in the things that interest you and affect you and your household.
We work hard to make sure our involvement opportunities are accessible to everyone. If you want to get involved but need some more support to do so, we're committed to helping with that - from coaching or training to tech support.
Want to get involved?
Email consultation@archeshousing.org.uk if you would like to be contacted when involvement opportunities come up.
As an Arches tenant, you can be involved in influencing the decisions that affect you, your home and your community.
We have closed recruitment for the last scrutiny committee - thank you to all that applied and took part.
Current involvement opportunities
Have you taken a tenancy with us in the last 2 years?
Are you interested in discussing the positives and/or pitfalls in the process or condition of your new property?
We will be recruiting soon for the following involvement opportunity:
- Strategic repairs focus group
- Damp, Mould & Condensation Scrutiny
If you'd like to get involved, please let us know at consultation@archeshousing.org.uk.
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