Tenant Voice and Engagement
- Your neighbourhood plan
- Contents insurance RSA
- Shared ownership
- Mutual exchanges
- Right to manage
- Damp, Mould, Condensation
- Listening to Tenants
- Decent Homes Standard
- Hate Crime
- Domestic Abuse
- Social Tenants Access to Information Requirement Scheme (STAIRs)
- Achievements and Outcomes
- Complaints and Compliments
- Tenant Voice and Engagement
Arches and those at the heart of our organisation - our Tenants
Tenant Voice 2026
We have a new Tenant Voice Strategy (2026 - 2028)!
Listening to tenants is not only important to us – it is a
key requirement for all housing providers.
As a social landlord, we must:
- Be transparent and accountable
- Offer meaningful opportunities for tenants
to influence decisions - Ask for feedback and publish how we are
performing - Involve tenants in matters relating to the
safety of their homes
Therefore our new *Tenant Approved* Tenant Voice Strategy explains how we will meet these responsibilities in a clear and meaningful way.
For more information please review this strategy here:
Tenant Voice Strategy 2026 to 2029
Who is your engagement team here at Arches?
Alison is the lead for tenant voice.
Communications Officer.
Kirsty's role is to the be point person for all tenants to get involved with Arches. Kirsty is here to assist you with any inquiries related to engagement.
As an Arches tenant, you have the opportunity to influence the decisions that impact you, your home, and your community. Your engagement is incredibly valuable, and we truly appreciate your feedback!
Tenant Engagment History
Arches Housing have a long standing relationship with the community and over the years have engaged tenants in various groups in order to better the processes and style that only tenants can bring to a housing association. However, during 2021/2022, Arches reviewed its approach to tenant involvement and co-regulation. As a result, it was identified that the role of residents within the governance of Arches needed to be strengthened.
Tpas were appointed in mid-2022 to support Arches Housing to develop this new approach, and we worked with a group of tenants, colleagues, and a board member to develop the Neighbourhood Network. For more information on the Neighbourhood Network please click on the box above.
