Tenant Voice and Engagement
- Your neighbourhood plan
- Contents insurance RSA
- Shared ownership
- Mutual exchanges
- Right to manage
- Damp, Mould, Condensation
- Listening to Tenants
- Decent Homes Standard
- Hate Crime
- Domestic Abuse
- STAIRs: Social Tenants Access to Information Requirement Scheme
- Achievements and Outcomes
- Complaints and Compliments
- Tenant Voice and Engagement
Arches and those at the heart of our organisation - our Tenants
Tenant Voice 2026 to 2029
We have a new Tenant Voice Strategy (2026 - 2029)!
Listening to tenants is not only important to us – it is a
key requirement for all housing providers.
As a social landlord, we must:
- Be transparent and accountable
- Offer meaningful opportunities for tenants
to influence decisions - Ask for feedback and publish how we are
performing - Involve tenants in matters relating to the
safety of their homes
Therefore our new *Tenant Approved* Tenant Voice Strategy explains how we will meet these responsibilities in a clear and meaningful way.
For more information please review this strategy here:
Tenant Voice Strategy 2026 to 2029
Who is your engagement team here at Arches?
- Alison Caires, Head of Housing Operations.
Alison is the lead for tenant voice. - Kirsty Waller, Engagement and
Communications Officer.
Kirsty's role is to the be point person for all tenants to get involved with Arches. Kirsty is here to assist you with any inquiries related to engagement.
As an Arches tenant, you have the opportunity to influence the decisions that impact you, your home, and your community. Your engagement is incredibly valuable, and we truly appreciate your feedback!
Arches tenants make a huge difference to the housing services we provide and we believe it is important to shout about that impact from the rooftops! Please check back with us as we work hard to show you what we have changed and improved - you said and we did.
There are lots of ways that you can get involved, from joining our estate walkabouts to taking part in our tenant engagement events and panels.
Tenant voice is at the 💙 of Arches Housing!
Email: consultation@archeshousing.co.uk
Telephone: 0114 228 8100
or leave a comment on Facebook/Instagram!
There are many perks to being a part of Arches tenant voice!
Such as;
- New skills that you could take forward to other areas of employment;
- A £25 Amazon voucher for every engagement meeting you attend, document feedback if you are a checker, task if you are a mystery shopper;
- For Neighbourhood Network meetings we provide a hot meal and refreshments (as well as the £25 Amazon voucher).
- Neighbourhood Network member - see link to Neighbourhood Network page
- Scrutiny - approx. 3 scrutiny teams per year
- Focus Groups - adhoc
- Checkers -approximately 5 tasks, from home, per year.
- Mystery Shoppers - twice a year
You could also be part of the Neighbourhood walkabouts that take place EVERY week!
Tenant Engagment History
Arches Housing have a long standing relationship with the community and over the years have engaged tenants in various groups in order to better the processes and style that only tenants can bring to a housing association. However, during 2021/2022, Arches reviewed its approach to tenant involvement and co-regulation. As a result, it was identified that the role of residents within the governance of Arches needed to be strengthened.
Tpas were appointed in mid-2022 to support Arches Housing to develop this new approach, and we worked with a group of tenants, colleagues, and a board member to develop the Neighbourhood Network. For more information on the Neighbourhood Network please click on the box above.
