Neighbourhood Network

Arches Housing are proud to have a dedicated team of tenants - Welcome to the Neighbourhood Network!

What is the Neighbourhood Network?

The purpose of the Neighbourhood Network is to ensure Arches Housing meets it’s legal, regulatory, business objectives and service standards and commitments to all our tenants by giving tenants greater oversight and influence the direction of the company.

This dedicated group has gone from strength to strength and is an integral part of tenant engagement for Arches Housing. We welcome any tenants wishing to join the team and help provide valuable feedback. You get to enjoy a shopping voucher provided at each meeting and a warm, (super delicious) meal with refreshments. 

Members

As a member, you have the opportunity to:

• Share your lived experience
• Hold Arches to account
• Influence housing services and policies which directly impact tenants
• Develop your skills and knowledge of housing practice and governance
• Add this role to your CV
• Build confidence
• Try something new
• Meet new people
• Improve lives and communities
• See how good quality housing and housing services really do help to change individuals and communities

What else does Arches offer customers? 

Here at Arches, we understand that tenants aren't always able to commit to a permanent position on the Neighbourhood Network. But do not worry - there are lots of other opportunities to get involved! 

• Scrutiny:

We also regularly run scrutiny groups through the year. These are usually a short term option to take part in groups with other tenants looking at a particular policy or piece of work that needs that special tenant touch. 

• Focus Groups:

We also organise focus groups which require more in depth tenant involvement for special process changes or workshops for big projects Arches undertake. 

• Checkers:

This is a new concept. We would like to engage tenants to participate in checking and providing feedback on individual work created by Arches. This is an ad-hoc role. 

• Mystery Shoppers:

We will occasionally require tenants to test our system pr processes and feedback anything that caused an issue or was not straight forward during the test. 

If you would like to get involved, please contact Kirsty Waller, our Engagement and Communications Officer at consultation@archeshousing.org.uk. 

Neighbourhood Network Testimonies:

"Being part of the Arches neighbourhood Network is empowering. Knowing that you actions can make people's lives better." - JP, Neighbourhood Network member

"Being part of the Arches Neighbourhood Network has given me a stronger sense of community and belonging. It's rewarding to work alongside neighbours and the housing association to help improve our area, support residents, and make sure everyone's voice is heard." - JB Neighbourhood Network member