We spend a lot of time talking to residents and we wanted to update you on some of the feedback we have had and what we have been doing about it! Please continue to tell us what you think.
You said - we needed more action days and more visibility in the community...
We did - We have increased our Neighbourhood days from 3 to 6 per year and these have been very well received with excellent feedback on the results.
We did - We have expanded our patches for what streets are covered on our weekly walkabouts and you will now see many members of our housing team in your area regularly.
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You said – Tenants informed us that cars were speeding in and out of an enclosed car park on Eccles Street.
We did - We acted immediately on this, gathered information and installed very visible speeding signs.
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You said – a tenant on Ditchingham Street required storage of items over winter while a disability adaptation to the home took place.
We did – We researched and organised a unit and assisted by using ‘Tenants at Risk’ funds to cover costs.
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You said – A tenant complained that bushes located outside an Arches block of flats on Burngreave Road were providing cover for drug users and the dumping of drug paraphernalia.
We did - We took action to cut the bushes back and eliminate cover and are looking to install CCTV cover in order to provide safety and a sense of security for tenants.
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You said – We need to increase our communication in relation to planned works taking place on your homes.
We did – We have increased the length of time we send letters before the works take place and have increased the communication before, during and after the process.
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You said – You said that more information about the process of an ASB was needed so that you could understand what actions were being taken.
We did – Our neighbourhood manager has produced a booklet covering all aspects of your ASB complaint and this will now be handed out to anyone sharing an ASB concern.
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You said – You said that our empty property standards required improvement for aged properties.
We did – We set up a scrutiny panel of tenants to consider and review how we can increase the standards in a financially sustainable way.
