Resident involvement

We want you to be involved! 

Introducing Kirsty Waller: Your Resident Engagement and Communications Officer

Meet Kirsty Waller, our dedicated Resident Engagement and Communications Officer! Kirsty is here to assist you with any inquiries related to Arches Housing Tenant Voice. 

As an Arches tenant, you have the opportunity to influence the decisions that impact you, your home, and your community. Your engagement is incredibly valuable, and we truly appreciate your feedback!

Why is involvement important?

We want to produce services that respond to the communities they are meant to serve. The only way we can really know is by asking the people who receive these services – our residents. We respect the fact that our residents are the experts in receiving our service, so they should be the ones to influence them.

If you have an idea or suggestion that you want to lead please get in touch with Kirsty and she will support you. 

When you get involved with Arches, you're communicating your needs and shaping services around you at the very top level, so you're making real, tangible change.

What does getting involved entail?

We hold lots of involvement opportunities throughout the year, from large scale scrutiny projects to phone surveys and interviews - which means you can offer as much or as little time as you like.

We hold all of our tenants who'd like to get involved in a 'pool' and invite you to join individual involvement opportunities. This way, you can just get involved in the things that interest you and affect you and your household.

We work hard to make sure our involvement opportunities are accessible to all. If you want to get involved but need some more support to do, we're committed to delivering that - from coaching to tech support.

Want to get involved?

Email consultation@archeshousing.org.uk if you would like to be contacted when involvement opportunities come up.

As an Arches tenant, you can be involved in influencing the decisions that affect you, your home and your community.

We have closed recruitment for the last scrutiny committee - thank you to all that applied and took part. 

Current involvement opportunities

Have you taken a tenancy with us in the last 2 years?

Are you interested in discussing the positives and/or pitfalls in the process or condition of your new property?

We will be recruiting soon for the following involvement opportunity:

• Empty Homes scrutiny committee - this will involve discussions around condition of properties during the letting process, what the level of acceptable condition is for tenants and what Arches Housing do to ensure the empty properties are to the 'decent homes' standard. 

If you'd like to get involved, please let us know at consultation@archeshousing.org.uk.