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Our promise to you

Your home will be weather proof, and will have both an electrical and gas safety check. All essential repairs and any causes or symptoms of damp, mould or condensation will be resolved and completed before you move in, although some non-essential repairs may be completed with your agreement once you have moved in. Your home will meet
Arches Standard and Decent Homes Standard. 

It will be clean and be ready for you to add your own decoration with an effective heating system with a functional bathroom and kitchen.

What we expect from you

When you move into your new home we expect you to look after it. This means keeping it clean, well decorated, reporting repairs, any signs of damp, mould or condensation and allowing us access to carry out repairs and safety inspections.



Kitchen units, work surfaces, bathroom fittings, cupboards, doors/frames, window sills, skirting boards, fire surrounds, radiators, walls, tiles, floors, sockets, switches and the inside of windows will be clean

All former tenant’s belongings and any rubbish to be removed from the whole property including the loft space, cellar, gardens and shed

Health and Safety

We will carry out gas and electrical safety checks

A carbon monoxide detector will be installed in every room which contains a fixed combustion appliance (excluding gas cookers)

Your home will have a working and safe form of heating

Wiring, fuse-board, sockets, switches and light fittings will be in working order

A 10 year sealed smoke alarm will be provided to each floor

A light bulb will be left in all ceiling fittings 

Energy Efficiency

Undertake works to make a minimum EPC grade C


Decoration will be free from graffiti

Walls and Ceilings

All walls and ceilings will have no major cracks or loose plaster and in suitable condition for preparation and redecoration

Polystyrene tiles will be removed

Woodwork will be free from significant damage

Any holes to external blocked to prevent pests


Floor surfaces will be safe

Floor coverings will be removed unless they are of a good standard

Internal staircases will be safe and secure, a handrail will be in place 

All Rooms

Minimum two double sockets


All bathroom and toilet fittings will be in working order

Sealant around the bath and sink will be clean and in good condition

Tiling and grouting will be clean and defect free

An extractor fan will be fitted where one is not fitted, where possible

A new curtain, hose & head will be fitted to the shower

All properties to have a shower.

Note: Any cracks in porcelain should be checked so they are not able to hurt anyone


Every property will have either a gas or electric cooker supply

If your preferred cooking method differs from the one provided, it is your responsibility to arrange an alternative supply

We will fit plumbing and an electrical socket for an automatic washing machine

Taps and stop taps will be in working order

Wall tiling will be clean, waterproof, not loose or cracked

Sealant around sinks and worktops will be clean and in good condition

There will be a minimum of two power sockets

All units, worktops and sink will be functional

An extract fan will be fitted where one is not already fitted, where possible

Roof and Gutters

Gutters and rainwater pipes will be free flowing

Roofs will be in a safe and watertight condition 


Glazing will be free of cracks and breaks

All windows will be easy to open and close 


Internal doors will open and close with secure hinges and catches

Locks to entrance doors will be changed

External doors will be secure and watertight 


Where in place grass will be cut and excessively large shrubs will be cut back to a reasonable level

Sheds which are structurally sound will be kept and gifted to the new tenant. Those in poor condition will be removed

Outhouses where they exist will be left structurally sound

Boundary walls, fences and gates will be structurally sound

Brickwork will be free from graffiti

A facility to dry clothes will be provided

Your home will be numbered

A facility to receive post will be provided

Note: There is a desire to provide a safe area to play

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