Neighbourhood Network Minute Summary 2026
- Your neighbourhood plan
- Contents insurance RSA
- Shared ownership
- Mutual exchanges
- Right to manage
- Damp, Mould, Condensation
- Listening to Tenants
- Decent Homes Standard
- Hate Crime
- Domestic Abuse
- Social Tenants Access to Information Requirement Scheme (STAIRs)
- Achievements and Outcomes
- Complaints and Compliments
- Tenant Voice and Engagement
2026 Neighbourhood Network Minute Summary
14 April 2026
Neighbourhood Network Meeting Summary
The Neighbourhood Network met to talk about how services are performing, hear tenants' views and discuss future priorities.
Members talked about an increase in complaints. Most complaints were about contractor work and communication. The number of service requests (a chaser request made after an original action raised by a tenant) has stayed about the same over recent months.
The final version of the Tenant Voice Strategy was agreed and supported to go to Board for approval. Tenants agreed with its focus on making sure tenant involvement is inclusive, meaningful and open. Members also said they prefer the word "tenant" instead of "customer".
Performance results showed that Arches performance on completing emergency repairs within timescale is exceeding target. However, non-emergency repairs and the time taken to re-let empty homes are still below target. This is due to a high number of repairs and pressures on contractor capacity. Officers explained that work is being done to address this.
Residents also heard about plans for future repairs contracts. Feedback from tenants will help shape improvements to the service. Better communication and the use of technology will be an important area of focus.
The group discussed possible topics for future scrutiny reviews, including Awaab's Law and the upkeep of communal areas. Tenants were encouraged to suggest other topics that are important to them.
The Network will receive updates on these actions at future meetings.
30 June 2026
Neighbourhood Network Meeting Summary
The Neighbourhood Network met to review complaints, tenant engagement, governance changes and future priorities.
Members received an update on complaints performance. During the quarter, 27 new Stage One complaints were received, with most complaints relating to repairs and maintenance services. Following feedback from tenants, work has been carried out to improve repair quality and provide contractors with better information, helping to reduce complaint levels.
The group discussed the findings of an independent Governance Review, which highlighted opportunities to strengthen tenant influence in decision-making. Proposals include creating a new Tenant Experience Committee and strengthening links between this committee and the Neighbourhood Network. Tenants will have the opportunity to share their views before any final decisions are made.
An update was also provided on the new Tenant Voice Strategy Action Plan, which will be regularly reviewed throughout the year. Members welcomed the opportunity to help monitor progress and hold the organisation accountable for delivering the agreed actions.
Looking ahead, members suggested that future meetings should include more discussion on neighbourhood priorities, feedback from Estate Walkabouts and the outcomes achieved from tenant feedback. Opportunities for Network members to attend Estate Walkabouts and visit different neighbourhoods and properties will also be explored.
The meeting also included the dedicated Tenant Items for Discussion agenda item, giving members an opportunity to raise issues affecting tenants. Renewable energy options, including solar technology, were highlighted as an area of interest and will be explored further.
Updates were provided on scrutiny projects covering anti-social behaviour, responsive repairs and complaints, with good progress reported against many agreed actions.
Finally, members were informed about a forthcoming consultation on new housing staff competency and conduct standards, which tenants will have the opportunity to take part in if they wish.
25 August 2026
To follow