Performance

 

Our performance for Quarter 2 - July 2019 to September 2019

indicator

target

score

 
Number of tenancies ended in the last year, as a percentage of all the homes we manage 8.5% 7.46%
Average number of days taken to re-let empty homes 13 days 11.66 days Smiley face
Total amount of rent arrears owed to us, as a percentage of the total amount of rent we charge per year 3.9% 4.04% Straight face
Percentage of day-to-day repairs completed on time 98% 96.7%
Percentage of upheld complaints that have led to a change in how services are delivered to our customers 50% 66.7%

 

 

Key

We're hitting our target
We're within 5% of our target
We're not meeting our target

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