Our performance for Quarter 3 - October 2019 to December 2019




Number of tenancies ended in the last year, as a percentage of all the homes we manage 8.5% 6.34%
Average number of days taken to re-let empty homes 13 days 14.68 days
Total amount of rent arrears owed to us, as a percentage of the total amount of rent we charge per year 3.9% 5.22%
Percentage of day-to-day repairs completed on time 98% 95.96%
Percentage of upheld complaints that have led to a change in how services are delivered to our customers 50% 66.67%




We're hitting our target
We're within 5% of our target
We're not meeting our target

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