These are the standards that we have created ourselves, co-designed with our customers. They go above and beyond what's required of us by the regulator. These standards are what our customers can hold us to - and how we judge ourselves.
The Arches Home Standard details the standard you can expect from your home.
Together with Tenants is an initiative led by the National Housing Federation (NHF) which Arches Housing has adopted to work towards strengthening the relationship with its residents. This document sets out Arches' six commitments which were co-created with residents and staff.