We have written a policy to outline how we identify, record and tailor our services to customers and we want your views on this to take to our board.
The purpose of the policy is to set a framework for assisting our vulnerable customers to ensure they can access our housing, our services and receive the assistance they need to keep their tenancies. Within it we define who and how we identify customers who may be vulnerable, what we expect of our staff, how we make sure we keep a record of any vulnerabilities and also how we ensure any new processes or services account for the needs of vulnerable customers.
Have we got this right? Should we be including other information? Do you agree with the definition of vulnerable included in the policy? We want to know your views.
We do recognise that everyone’s needs will be different so this policy is not meant to set out all the different ways we may tailor services to support vulnerable customers but if you have ideas about how we can do this, then please feed those back as well.
Please take at look at the policy here, if you wish to send any feedback to us by email Involvement@archeshousing.org.uk by 28th September.
17/09/2024 09:00
