We are committed to trying to resolve problems of anti-social behaviour (ASB) and to make sure that residents can enjoy their homes in peace. We develop our strategies for dealing with ASB in line with current best practice. If you are affected by ASB these are the standards of service you can expect from us.
Complainant = The person making a complaint, sometimes called the victim
Perpetrator = The person who is accused of causing the ASB
If the complainant (or victim if appropriate) agrees that we can do so, an interview with the perpetrator will be made as soon as possible after the first meeting with the complainant. If the complainant wants to remain anonymous we will commit to this but in cases where this is not possible we will discuss this with the complainant.
The first meeting is to:
Where a criminal offence or serious tenancy breach takes place we may decide to take further action without the complainants or victims consent where it is safe and reasonable to do so. If this occurs we will discuss with the complainant.
After the initial interviews and throughout, we will regularly review the case and let you know how things are progressing.
As well as speaking to the complainant and the alleged perpetrator, we will look to speak to anybody that has witnessed the incident as well as looking at any other evidence such as photographs, videos, information from the Police or noise monitoring equipment.
Any complaints of ASB will be closed when: -
We will always explain to a complainant the reasons why a case is being closed.
When closing a case we will also always write to advise the alleged perpetrator, where they have been notified of the allegations.
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