Current residents Current residents

Service charges are the cost of any extra services provided in your building or area.

Not everyone will need to pay a service charge. If you need to pay a service charge, this will be made clear at the beginning of your tenancy or leasehold and in your contract.

The cost of the service charge is shared between everyone who benefits from the service.

The service charge covers things like:

  • Repairs in communal areas
  • Cleaning in Communal areas
  • Gardening or grounds maintenance
  • Refuse maintenance
  • Fire Safety Maintenance



Helpful Resources
Find out more about service charges for leasehold properties here.

A service charge is a payment to cover the costs of services and repairs beyond your rent. For example, if you live in a block of flats with a communal garden, the cost of maintaining the garden is covered by a service change shared between all the residents of the block.

If you're struggling to pay your service charge or rent for any reason, it's really important to get in touch with us as soon as possible so we can help. Please see our 'money matters' pages for more information.

As a housing provider, we are obliged to provide certain services and charge the cost of those services to the residents who receive them. Your tenancy agreement will lay out what you need to pay and when.

The specific services you receive will be laid out tenancy agreement, but this could include:

  • Cleaning communal areas, such as entryways and shared corridors
  • Gardening and grounds maintenance
  • Health and safety, such as fire safety, electrical testing, or management of legionella

Yes, when there is a legal requirement or we make significant changes.

We always want your feedback, whether it's positive or negative - it's how we improve! You can take a look at our feedback and complaints process here.

We're here to support you in claiming any benefits to which you are entitled, maximising your income and paying your rent.

For more information on Financial Support please visit our Money Matters section.