- Loss of heating or hot water between 1 November and 30 April where there is no other form of heating or hot water
- Total loss of electric power (unless fault due to Statutory Suppliers)
- Unsafe power or lighting sockets or electrical fittings risk to health and safety
- Total loss of water supply (unless fault due to Statutory Suppliers)
- Loss of gas supply (unless fault due to Statutory Suppliers)
- Flooding
- Blocked or leaking drain taking sewage from home, soil stack or toilet (if there is no other working toilet in your home)
- Property insecure as a result of window or door which will not close properly (note: locks are the responsibility of the tenant)
- Severe leak from water or heating pipe, water tank or cistern
- Toilet not flushing or blocked (if there is no other working toilet in your home)
- Boarding up windows/doors where security is at risk
- Gas leaks
- Storm damage
- Fire damage
- Offensive graffiti
- Dangerous structure
- Tap that won’t stop running
- Water coming through a roof or ceiling
- Where the door-entry system is faulty and residents or visitors cannot enter or leave the block (we will do a temporary repair so people can get in and out)