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How to access your free support

Freephone 0330 094 8845

L&P Tenant Care
Username: arches
Password: tenantsupport

We’re really excited to launch our new Tenant Support and Wellbeing Service in partnership with Life & Progress!

The service provides practical information, resources, and counselling to help you balance your work, family and personal life.

Available no matter when or where, anytime, any day, support is just a telephone call away. You can even find support online. There’s no limit to the number of issues you can gain support on and there’s no cost to use the service.

The right help at the right time

The Tenant Support & Wellbeing Service is available 24/7, 365 days a year, over the telephone and online.

The service aims to answer your questions quickly and will also refer you to the most appropriate source of support.

Your Tenant Support and Wellbeing Service can gather information and offer support on a wide range of work, family and personal issues, including but not limited to:

  • health and wellbeing information
  • mental health and wellbeing
  • relationships
  • family matters
  • managing debt
  • workplace issues
  • domestic abuse help
  • your rights as a consumer

and much more. Whatever the situation, the service will help – and if appropriate, put you in touch with an expert who will assist you with the issues you’re facing.


Access free, in-the-moment counselling when you need it. All counsellors are BACP accredited and can offer support to help you cope successfully with life events, helping you stay happy and healthy.

As the service is provided by an independent organisation, it’s 100% confidential – we won’t know you’ve accessed the service or what about.

It also uses the same translation service as the 999 emergency services - meaning support is available in over 150 languages.

To learn more about this supportive service please watch the short information video below:

You can use this link to return to the Advice and Support page.