Current residents Current residents

We aim to carry out all urgent works within 7 days.

What is an urgent repair ?

  • Loss of heating or hot water between 1 May and 31 October where there is another form of heating or hot water available in the property
  • Loss of some electric power (unless fault due to Statutory Suppliers)
  • Loss of part of water supply (unless fault due to Statutory Suppliers)
  • Toilet not flushing where there is more than one toilet in the property
  • Leak from roof where water is coming into the property, but it is not a health and safety risk
  • Severe mould and dampness
  • Faulty communal TV aerial
  • Loose or broken banister or handrail
  • Rotten flooring or stair tread
  • Extractor fan in kitchen or bathroom not working
  • Door entry systems (this excludes the lock to individual unit doors)
  • Blocked sink, bath or basin
  • Taps which are dripping and cannot be turned on or off
  • Minor water leaks from any pipe work
  • Window re-glazing
  • Water hammer (severe knocking from the water pipes)
  • Running overflow

If you have additional questions and need some more information, use this link to visit our Repairs page